Terms And Conditions
The terms "we", "us", "company" and "hotels.com" refers to hotels.com, l.p., a texas limited partnership having its registered office at 5400 lbj freeway, suite 500, dallas, texas 75240, usa, its affiliates and/or their respective suppliers and providers ("hotels.com"), and "you" refers to the individual person creating an account with us and/or the customer booking a reservation though us directly through this website, or indirectly through any of our affiliates through whom we provide services. this website is offered to you and is conditioned on your acceptance without modification of the terms, conditions and notices contained herein as they exist at the time the reservation is made. all use of your account by you and utilization by us of the information related to your account together with reservations you book through us are subject to the following terms, conditions and notices. your use of this website constitutes your agreement to all such terms, conditions, and notices. if you do not agree with these terms and conditions then you are not authorized to use this website. hotels.com may extend the benefit of the arrangements in this agreement to its affiliates which offer an online travel service under the hotels.com name in the republic of ireland.
personal and noncommercial use limitation
This website is for your personal and noncommercial use. the content and information on this website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to hotels.com or its suppliers and providers. accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). while you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website. in addition, whether or not you have a commercial purpose, you agree not to:
• Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of hotels.com, l.p.;
• violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
• take any action that imposes, or may impose, in the discretion of hotels.com, an unreasonable or disproportionately large load on the hotels.com infrastructure; or
• deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of hotels.com
Nothing in this agreement shall, nor shall be deemed, to limit or exclude our liability for our fraud nor for personal injury or death caused by our negligence.
The information, software, products, and services published on this website may include inaccuracies or typographical errors. in particular, hotels.com and its affiliates do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to hotel and other supplier photographs, hotel property, cruise, automobile and other product descriptions and lists of hotel amenities and other product descriptions displayed on this website, much of which information is provided by the respective suppliers. hotel ratings displayed on this website are intended as only general guidelines, and hotels.com and its affiliates do not guarantee the accuracy of the ratings. changes are periodically added to the information herein. hotels.com, its affiliates, and/or their respective suppliers may make improvements and/or changes on this website at any time.
hotels.com, its affiliates, and/or their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering for sale of any products or services on this website does not constitute any endorsement or recommendation of such products or services by hotels.com or its affiliates. all such information, software, products, and services are provided "as is" without warranty of any kind. hotels.com, its affiliates, and/or their respective suppliers hereby disclaim all warranties, and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and noninfringement.
The carriers, hotels and other supliers providing travel or other services for hotels.com are independent contractors and not agents or employees of hotels.com or its affiliates. hotels.com and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. hotels.com and its affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
In no event shall hotels.com, its affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website or with the delay or inability to use this website, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability, or otherwise, even if hotels.com, its affiliates, and/or their respective suppliers have been advised of the possibility of damages. because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
you agree to defend and indemnify hotels.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
• You or on your behalf in excess of the liability described above; or
• By third parties as a result of
O your breach of this agreement or the documents referenced herein;
O your violation of any law or the rights of a third party; or
O your use of this website.
No unlawful or prohibited use
as a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
The following item are prohibited in the facility;
- Fire arms
- Fire crackers
Noise control regulations have been introduced to make your stay comfortable. the management realizes your need for privacy thus sitting restrictions have been introduced in the common areas after a given time
links to third-party sites
This website may contain hyperlinks to websites operated by parties other than hotels.com. such hyperlinks are provided for your reference only. hotels.com does not control such websites and is not responsible for their contents or your use of them. hotels.com's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
software available on this website
Any software that is made available to download from this website ("software") is the copyrighted work of hotels.com, its affiliates, and/or their suppliers. your use of the software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the software ("license agreement"). you may not install or use any software that is accompanied by or includes a license agreement unless you first agree to the license agreement terms.
For any software not accompanied by a license agreement, hotels.com, l.p. hereby grants to you, the user, a personal, nontransferable license to use the software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose.
Please note that all software, including, without limitation, all html code and active x controls contained on this website, is owned by hotels.com, its affiliates, and/or their suppliers, and is protected by copyright laws and international treaty provisions. any reproduction or redistribution of the software is expressly prohibited by law, and may result in severe civil and criminal penalties. violators will be prosecuted to the maximum extent possible.
Without limiting the foregoing, copying or reproduction of the software to any other server or location for further reproduction or redistribution is expressly prohibited. the software is warranteed, if at all, only according to the terms of the license agreement.
You acknowledge that the software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the usa. you agree not to export or re-export the software, directly or indirectly, to any countries that are subject to usa export restrictions.
condtiions of use discount codes
Discount codes ("coupons") may be applied to pre-paid hotel bookings, excluding bookings at non-participating hotels whose list will be made available along with each specific coupon.
If the discount is based on a percentage (e.g. 10% off), in case of booking of multiple rooms (i.e., when you books 2 or more rooms in the same booking) the discount only applies to the price of the first room included in the booking request.
All taxes, fees, charges, and surcharges are applicable to reservations made using coupons. these charges must be paid at the time of the reservation or directly at the hotel and are your responsibility. coupons have value only when redeemed in accordance with all terms and conditions of the offer. coupons cannot be returned for cash or its equivalent.
Single-use coupons will be deemed fully used once a qualifying reservation has been made and will not be returned or replaced and there will be no refund if a coupon is redeemed in part. multiple-use coupons will be deemed fully used in accordance with the restrictions set out in the individual coupon terms and conditions.
If the travel stay dates are changed after the use of a coupon, then that coupon will not apply to the changed travel schedule. coupons may not be used for any previously purchased reservation.
Coupons cannot be used by travel agencies affiliated to the hotels.com travel agency program.
hotels.com reserves the right to vary these conditions of use or to withdraw coupons at any time.
The price of the travel services will be as quoted on the website from time to time, except in cases of obvious error. prices are liable to change at any time, but changes will not affect bookings already accepted. despite hotels.com’s best efforts, some of the travel services listed on the website may be incorrectly priced. hotels.com expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. in such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty. hotels.com is under no obligation to provide travel services to you at an incorrect (lower) price, even after you have been sent confirmation of your booking.
changes or cancellations
You can change your guest name, bed type, smoking preference, special requests, accessibility options, room type, number of guests and travel dates at no charge to you by hotels.com. lodging suppliers may impose other change and/or cancellation fees. charges vary by reservation, so please review your confirmation email for details.
You agree to pay any supplier required cancellation or change fees that you incur. in limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. you agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.
You do not have an automatic right to cancellation unless such rights are provided by hotels under their specific rules and restrictions which are provided to you prior to booking. in the event that a hotel is unable to honour your booking, hotels.com will not be liable for any cost incurred due to relocation.
If you do not show for the first night of your reservation but plan to check-in for subsequent nights in the reservation, you must confirm the reservation with hotels.com no later than the original date of check-in to prevent cancellation of the whole booking. if you do not confirm the booking changes with hotels.com the whole booking may be cancelled and refunds will only be due to you in line with the rules and restrictions of the particular hotel, as notified in the booking process.
All bookings must be made online or with our call center. you can only collect nights or redeem free nights at an eligible hotels.com rewards property, and you must pay for your stay when you make the booking.
The program is open to anyone over 18 years old who signs up to hotels.com with a valid email address, and then joins the program. companies, associations, or other groups may not join. employees of expedia, inc. will not be able to collect nights or redeem free nights if they make a booking through the b.e.s.t. program, or if they use an employee discount. if an expedia, inc. employee makes a booking without using their discount, they will be able to collect hotels.com rewards nights.
changes and termination
Your nights will not expire as long as you keep your account active at least once every 12 months. this means you must collect a night or redeem a free night in that time, and when you do, the expiry date will be extended for another 12 months. if you do not collect nights or redeem free nights in a 12 month period, your nights will expire and we may deactivate your account. if this happens, your nights will not be reissued. sign into your account to check when your nights are due to expire.
We may change our terms and conditions at any time, with or without notice, including the rules for collecting nights, the different membership tiers and their qualification requirements and associated benefits, the rules for redeeming your free night, the list of eligible hotels.com rewards properties, and the maximum value of a free night. we may communicate these changes to you by email or on our hotels.com website so please make sure you check your account regularly.
hotels.com rewards has no end date and will continue until we close it, which could happen at any time. if we do close the program, you will have 30 days from when we announce its closure to redeem any free nights you have in your account. after that date, you will lose your free nights and you will not be compensated.
By continuing to collect nights and redeem free nights with hotels.com rewards, you accept any changes to these terms and conditions. you are responsible for keeping up to date on any changes that we may make. the most current version will always be available on our website.
All cancellation is in consideration to the following rules;
- 5 days before the starting date no charges (in season)
- Fixed percentage (one forth of total booking amount)
- All refunds will be made through cross cheques
- 1 week 50% of 3 nights
- 2 weeks 50% of 4 nights
- 3 weeks 50% of 5 nights
- 1 month 50% of 6 nights
reservation of rights
You acknowledge that all intellectual property rights, title to and interests in the mobile application and the content belong to either hotels.com or our suppliers and providers. these rights are protected by laws and treaties around the world. all such rights are reserved.
You acknowledge that you have no rights in, or to, the mobile application and the content other than the limited right to use these in accordance with our policies.
You acknowledge that the mobile application and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the usa. you agree not to export or re-export the mobile application, directly or indirectly, to any countries that are subject to usa export restrictions.